Sensing the pains

Getting people to follow you without formal power or authority is real leadership. Real leadership lasts forever. Your reputation, and the respect people have for you will undoubtedly outlive you.

One of the powerful and effective ways of nurturing a relationship is by continually sensing the emotional imbalance of your dependents and acting on it quickly. Your dependents are your family, your boss, direct reports, and the clients whom you serve for a living.

You always need to be vigilant of the emotions displayed by them. There are many unexpressed feelings. Not everyone is vocal. Not everyone complains. These are people who value relationships more than hassle-free experiences. You must certainly take care of them. You need to read between the lines and sense the pains. When you notice that someone is displaying a different set of emotions, you need to follow these steps:

Pre-empt the problem
Probe the unexpressed
Paraphrase the pain point
Pick the root
Promise resolution
Prove yourself

Always look them in the eye. You will be able to read their thoughts better.

When you sense trouble, probe them gently by sharing your fears. When you exchange your emotions the opposite person will open up.

Study the problem and promise them a resolution. Preventive care is the most effective and the most appreciated.

HEAL™ ing the wounds

Sometimes, angry clients or frustrated team members need little more than the usual care. Heal them as follows:

Hear them out
Empathise with them
Assure them of the solution
Liberate them from the pains

HEAL™ is an effective technique that I have been following for decades

Take our personality development course, The Growth Quotient. In this course, we have explained the need for self awareness and personality profiling to explore ourself. Conflict Management is a key step in personality development process.

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